This Privacy Policy describes how UAE Will ("we", "our", "us") collects, uses, shares, and protects personal information when you use our website and services. We take the confidentiality of estate planning information seriously and process data in line with applicable UAE data protection requirements.
1. Information We Collect
- Identification data: full name, date of birth, nationality, passport or Emirates ID details.
- Contact data: email address, phone number, and postal address.
- Family and estate data: details of spouses, children, beneficiaries, guardians, executors, and assets relevant to the preparation of your Will.
- Technical data: IP address, device and browser information, and usage analytics collected automatically when you visit our website.
2. How We Use Information
- To prepare, review, and finalize Will documentation.
- To guide submission and registration with competent authorities such as ADJD.
- To communicate with you about your application, appointments, and updates.
- To process payments and issue invoices.
- To improve our website, services, and client experience.
- To comply with legal, regulatory, and audit obligations.
3. Legal Bases
We process personal data on the basis of the contract you enter into with us, your explicit consent (where required for sensitive information), our legitimate interests in operating and improving the Service, and compliance with applicable legal obligations.
4. Sharing of Information
We do not sell personal information. We may share data only with:
- Authorized professional reviewers working under confidentiality obligations.
- Translators, notaries, or registration partners involved in your specific case.
- Competent authorities (such as ADJD) where required for registration.
- Technology service providers that host or support the platform under strict contracts.
- Authorities where disclosure is required by law or judicial order.
5. Data Retention
Client files are retained for the period required to deliver the Service and to comply with applicable record-keeping obligations. After this period, data is securely deleted or anonymized.
6. Security
We apply technical and organizational measures including encryption in transit, access controls, audit logging, and confidentiality agreements with all personnel and partners handling client files.
7. Your Rights
- Access to the personal data we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of data, subject to legal retention requirements.
- Withdrawal of consent where processing is based on consent.
To exercise these rights, contact info@uae-will.ae.
8. Cookies
Our website uses cookies and similar technologies for essential functionality, language preference, and anonymized analytics. You can control cookies through your browser settings.
9. Updates
We may update this Privacy Policy from time to time. Material changes will be communicated through the website. Continued use of the Service after publication constitutes acceptance of the revised Policy.